I’ve had my share of travel delays like everyone else, but trying to fly back to Little Rock, AR from Dallas-Fort Worth yesterday trumped them all, even my unplanned 9-hr layover in Minn-St. Paul many years ago.
The first leg of my journey went fine - Baton Rouge to DFW. After a slight delay in BTR, still made it to DFW in plenty of time to catch my connecting flight home. I had about an hour and half to kill so I wandered the B concourse leisurely taking in the people and sights. No free wi-fi made adinar a sad panda. Oh well, it wasn’t going to be a long wait. No biggie.
My flight was scheduled to leave at 5:05pm, with boarding estimated to start at 4:35pm. 5 o’clock rolls around with no plane in sight. “It will just be a few more minutes, ladies and gentlemen,” the gate agent announced over the intercom. Ahh, no problem. Just take it easy and relax. Another half hour passes and we finally have a plane. Just before everyone boards, the gate attendant tells us that there is cold bottled water available in the jetway if anyone wants one. Hmm….that was clue number 1 that things may not go well. As soon as I board the aircraft, I understand why. The A/C is barely working, plane is completely full, and we’re baking in a tin can in the hot Texas sun. Great.
Several more minutes pass and the temperature continues to rise inside the cabin. They finally close the aircraft door and begin to spin up the propellers. All of the sudden, the engine sputters and dies, taking the little A/C we were receiving with it. The intercom crackles to life, “I’m sorry folks,” the flight attendant says, “we seem to have a brake warning light on, it will just be a few minutes to have that checked out.” The few minutes drags into a quarter hour and then a half hour. We’re told that not only are they checking on the warning light, but the crew will have to be switched out as well as they were exceeding their maximum flight time. More delay. Most people are visibly sweating now. Most have taken the plastic safety pamphlet and are fanning themselves. There is a family in front of me with two young children. They are behaving fine but are starting to get a little restless. I don’t blame them. We’re starting to cook like a sardine can accidentally left outside on the pavement. The father asks one of the flight attendants for a cup of ice and some water.
A few minutes later, the pilot comes on the intercom and reports that we’ll be deplaning and another plane will be made available to us. It’s now 6:15pm and people are somewhat upset, but we still have no idea what we’re in for. We the huddled, hot, sweaty masses return to the comfort of the air conditioned terminal, thankful for that at least. We’re told to make our way 3 gates down where we’ll eventually board the replacement aircraft. It’s now getting close to 7pm and I wonder if I’ll make it back home any time soon. If I had rented a car when I first landed, I would almost be home by now.
7:10pm – we’re told that a plane is available but there are no gates currently free so we were told to sit tight until they determined where we were supposed to be. More minutes pass and we’re told to go back to the original gate we just entered from. More walking. Yay!
7:45pm – we’re finally back on board the second aircraft, baking again, but at least it’s not quite as hot as the first time around. Are you keeping track, boys and girls? That’s plane number two. Instead of “how many licks does it take to get to the center of a tootsie pop”, it’s now, “how many planes will it take to get adinar home?” Keep counting. The engines spin up and we begin the routine taxi to the runway. However, before we get halfway there, the pilot speaks up, informing us that a passenger has discovered a crack in the airplane structure and we would be taxiing back to the terminal to have it checked out. The passenger, he informs us, is not comfortable flying in this plane and wants to get off. People around me in the back of the plane are getting very upset and we stare at each other in disbelief. Are they serious? Who was this passenger? I felt bad for whoever this person was, surely they would be lynched if their identity was revealed. It was only later on (earlier today) when I spoke with some passengers who were at the front of the plane did I learn the whole story. Apparently, one of the emergency exit doors was off its track and there was a visible crack/gap that the passenger noticed. Good thing. But something like that took a passenger to notice? Man, whoever that was probably saved our butts.
8:11pm – we’re now back in the terminal yet again, waiting on the third plane. People are now demanding refunds, asking to be put on a different flight/airline, wanting their luggage, talking of renting a car for the 5-hr drive to LR, but all are denied. They can’t get people’s luggage. They don’t refund tickets or issue vouchers unless the flight gets cancelled. Everyone is pretty ticked off and we settle in resigned to our fate.
It’s almost 9pm by now, working on a 4 hour delay, and they just announced they had another plane ready. And guess what? We had to trek down to yet another gate. Third time is a charm right? RIGHT? By this time, I’ve gotten to know some of my neighborly seatmates. There are the group of nurses across the aisle who were returning from a nursing convention in New Orleans. The girl sitting next to me is returning from Colorado after visiting her father. She’s not looking at all well, having been sunburned from head to toe. Her Cricket phone doesn’t work and I let her use my cellphone to call her mom. Her leg was also swelling up and I offer her some ibuprofen but she said she had already taken some. We keep looking forlornly at each other, shaking our heads, scarcely believing our bad luck.
We board our third aircrapft of the night, hoping that this one will get us to our destination. All seems well. The plane looks a little newer, or maybe it was just cleaner. At least with the sun going down, the interior doesn’t feel like a sauna any longer, and the A/C seems to be working better. A few resourceful people managed to get away long enough to grab some food, but the rest of us stuck by the gate like the cattle we felt like we were. I figure an hour flight home, I can still get some food once I get home, no biggie. We start the taxiing process yet again, and like a bad movie sequel, we make yet another U-turn before we get to the runway. Surely we are just getting diverted to a different runway, right? We all look at each other in shock and disbelief again, awaiting the announcement from the pilot. Nary a word is heard until we are back at the terminal. We think the pilot was too scared to say anything. “I’m sorry again, ladies and gentlemen,” the pilot honestly seems apologetic. We’ve heard this all before. “We’re sorry for any inconvenience we’ve caused you, but it looks like there is a problem with the engine in this aircraft. You will all be taken care of tonight. Please return to the terminal and gate agents are standing by to issue hotel and meal vouchers.” At this point, we’re beyond pissed off. It’s laughable. We’ve passed the point where we can be upset and all we can do is just accept our situation and how everything is beyond our control. I mean, what are the chances of having 3 out of 3 planes with mechanical problems? That sure isn’t a comforting or reassuring feeling on the condition of AA’s airplane fleet. Not a very good track record in the very least.
Lines form up and the agents work furiously to provide everyone with hotel accommodations and food vouchers. I’m not in a real big hurry so I let the family with the young children ahead of me. I figure the sooner they can get to the hotel the better. Most people are getting booked on the first flight out in the morning – 6:45am. When it’s finally my turn, I ask if I can take a later flight as I had no desire to be up before the crack of dawn. I decide on the 8:50am flight, which would give me a little more sleep than my fellow passengers, but would still get me back to Little Rock in time for work. I’m told that the food vouchers can be used at the airport or the hotel. I’m told to exit the terminal at gate B20 and to go to the lower level where a hotel shuttle will pick us up and take us to the Embassy Suites North in Grapevine, TX. The airport is nearly deserted by now, we being the only passengers left. As I make my way to the shuttle pickup, I notice that all the airport concessions are closed. The words of the gate attendant echo in my head, “You can use the food vouchers in the airport..” Yeah, right, fat chance of that with everything closed. But the hotel restaurant is supposed to be open until midnight so I’m counting on that. I spy an older couple hunkered down in one of the open lounge areas, probably there to stay for the night. I’m thankful that I will at least have a bed for the night.
I exit the airport into the warm, humid, stagnant Texas air. There’s already a large crowd of my fellow passengers congregating, and the hotel shuttle is there, fully loaded. And when I say hotel shuttle, it was a passenger van capable of seating maybe 6 people without luggage. I make my way to the driver and ask when we can expect the next shuttle. He apologizes and tells me that he’s the only driver left for the night and it would be approximately a 30 min wait until he can come back for us. It’s now past 10pm and I do the math. With 50-60 passengers all going to the same hotel, at best he would have to make 5 trips, if not more. That meant it could take another THREE HOURS to get everyone to the hotel. That was simply not acceptable. I get the number of the hotel and call them. The desk clerk answers and I tell him the situation. He apologizes as well, tells me he’s aware of our situation, but there’s nothing he can do. He already sent all the other drivers home for the night, having no warning of our arrival. Someone in the crowd wonders aloud about a taxi which I think is a great idea. I leave to go track down the taxi stop (which is on the upper level) and find out how many they can take, how much the fare is, etc. I return to my fellow passengers with the information, and I’m rewarded with three ladies who agree to share a cab with me. It would cost us each about $7, but the cab would be there in 5 minutes. I ask if anyone else is interested but no one budges. We make our way to the upper deck and within minutes, we’re in an air conditioned minivan on our way to the hotel. Finally something that goes according to plan.
We arrive at the hotel, split the fare, and check-in. It’s now almost 11pm and we find out that the hotel restaurant is only going to be open another half hour. Looks like the airline got that information wrong as well. I’m glad we got there when we did, but that meant there were going to be a lot of hungry people that night. I look at the meal voucher and the lousy airline allotted each of us a measly $10 for dinner and $5 for breakfast. At least my company would pick up the difference. Others were not so fortunate. I found out that one of my fellow travelers was a 16yo kid with no credit card. He had to combine his dinner and breakfast vouchers just to be able to get a burger. At least the hotel breakfast was free and included in our hotel voucher. Without a credit card, they had to shut off any services that might accrue incidental charges (i.e. TV and phone). I grabbed a bite to eat, and asked if the restaurant staff could stay late even longer. I was told that they had already made an exception for us and were already open well past their regular operating hours and 11:30pm was the closing time. I see the two families with the young kids already eating. That’s good. I feel better for them but I felt bad for those who would not get to eat dinner. By the time I left the restaurant at 11:45pm, there were still people arriving from the airport.
I checked into my suite, a nice one at that, but I had little energy to enjoy it as I went immediately to sleep, hoping for a better day in the morning. The next day, after a quick breakfast and shuttle ride to the airport, I arrive in plenty of time for my flight. I didn’t want to risk oversleeping and missing my flight. I take a look at the departure board and noticed that the 6:45am flight that most of my companions were on, was delayed 45 minutes. I later found out that that was probably weather related due to some bad storms that were hitting Little Rock at the time. Still, I bet those people were pissed at yet another delay. Surely that couldn’t happen to me, right? RIGHT? I figure by splitting all of us up into several different flights, that increased the odds that SOME of us would get back to Little Rock. I hoped to be in the group with the favorable odds. Hah.
I settle in at the gate, which is mostly deserted at this point. Slowly, travelers start trickling in, and I recognize a few from my flight the day before. Other travelers, like myself, who didn’t have to be in Little Rock first thing, I thought to myself. With a planned 8:50am departure time, we were supposed to start boarding around 8:30am. Guess what? 8:30am rolls around and passes. 9:00am rolls around and passes. We’re then told that maintenance has held up the airplane during their inspection and they had no idea when the plane would be ready. I’m in shock again. I look at my companions from the day and we’re all shaking our heads. We don’t believe it. FOUR planes. FOUR mechanical problems. We wondered if we should be flying at all. Whether this was some message from Higher Up that we should not fly. We explained our situation to some of the new travelers in the morning and they can scarcely believe it.
Eventually, we’re told that the airplane’s status was questionable and the estimated time was indeterminate. They told us there was another flight at 10:30am that we can get on the standby list for, and having been carryovers from the day before, we would have priority. I’m still debating what to do while many people get up to get rebooked on the other flight. Then one of my companions told me that I better go have them check my boarding pass because we apparently weren’t ever booked on the initial flight that morning. Sure enough, they didn’t even get that right. As it gets closer to 10am, it’s looking less and less likely that plane #4 was going to be fixed so I hustled my way down to the next gate. I see my fellow companions waiting and we verbally discuss whether plane #5 would get us home. Other new flyers are regaled with our spectacular tale, and wondered if we were jinxing them.
Plane #5 eventually arrives, behind schedule (what a surprise), but there is one HUGE different from the other four. Plane #5 is a jet whereas all the other ones were of the prop variety. That has it going in our favor I think. As I had done 5 times already in the past 24 hrs, I board the plane, go through the safety briefing, and sit anxiously awaiting the taxiing to the runway. The plane leaves the gate, starts taxiing towards the runway, makes a right turn….
Surely we’re not turning around AGAIN my brain screams silently. False alarm. It was just a right turn, not a U-turn. Whew. I relax. We come to the point where all the other airplanes made the U-turn, and go past. I hear the engines revving, that’s a good sign, right? The pilot comes on the intercom and tells the flight attendants to be seated and that we’re 2nd in line for takeoff. I cross my fingers, almost, almost. As the jet screams down the runway and lifts up into the air, my heart breathes a hallelujah as I’m sure my other fellow companions from the day before were doing. At 12 noon, central standard time, we pull into Little Rock, almost 18 hours later than originally scheduled. It’s not lost on me that I could have driven from Little Rock to Dallas and back TWICE in that same amount of time.
While I’ve had nothing but good luck with Southwest, I had decided to forgo my usual trusty airline and went with Continental/AA because they flew directly to Baton Rouge. With Southwest, I would have flown into New Orleans and rented a car for a the hour drive to Baton Rouge, which I normally would have done. Never again. I mean, SRSLY. What are the odds that you get 5 planes in a ROW with mechanical problems? What does that say about the rest of the fleet or about the company in general? Not very reassuring in my book.